Ed:IT Support Portal
All of our customers have access to our support portal, custom built by our own in house engineers. Our support portal has been designed how we work with our customers, giving us and our customers a complete overview of their support and IT.
Submit Support Tickets
All staff have the ability to submit, view, track and update support tickets.
Selected staff members also having a complete overview of all support tickets.
Track Your IT Assets
Insight add all your IT assets to our support portal, not only giving you a comprehensive. asset register but giving you the ability to view a support history of each asset.
Stay in Control
With other features like project management, network monitoring, licence tracking and asset and support reports. It gives you complete control over your IT and support.
Support Tickets
Using our support portal can speed up a solution or fix to any issue you may have. As soon as you submit your ticket all of our engineers can view your issue. If it can be fixed remotely one of our engineers will complete this and update your ticket. If not we will schedule a visit or add this to your regular visits depending on the severity of the issue.
Keep Updated
Our engineers will keep you up to date on your support ticket by submitting updates, comments and notes.
Email Notifications
Don’t worry about having to keep checking the portal for an update. As soon as we make an update you will receive an email notification. You can even reply within the email and it will update the portal!
Asset Management
We put all your IT assets into our support portal, this gives you a complete IT asset register but also allows you to link
IT ASSET REGISTER
ASSET HISTORY
ASSET REPORTS
Licence Tracking
Keep all your licences in one place, make sure you never misplace a product key or miss a renewal again.
Organise
Keep all your licences and keys in one place. This not only speeds up support but also means you will never misplace a Product key again.
Renewals
With so many licence keys all with different renewal dates from many different suppliers it’s easy to forget when a renewal is due. Our portal takes care of this for you. Even sending you a notification when your 30 days away!
Knowledge Base & Remote Support
View common support questions and guides to solve issues in our knowledge base or request remote support from within Ed
QUICK FIX GUIEDS
REMOTE SUPPORT
HOW TO ARTICLES
Network Monitoring
See the status of your services from within our portal from anywhere at any time.
Status
Check the status of your IT services from within our portal like your server and internet at any time from anywhere on any device.
Notifications
As soon as one of your services goes down an email and SMS notification is sent to appropriate engineers 24/7 meaning we can start fixing the issue instantly. Notifications can also be sent to any required members of staff.
Project Management
As we work together on projects see a full overview of all outstanding and completed tasks.
Overview of whole project.
Quick view progress bar.
Working better together.
We believe our support portal helps us work better together, increases staff trust in IT, reduces fix time on support issues and sets us above the rest.
FASTER SUPORT
BETTER SUPPORT RELATIONSHIP
FASTER DEVELOPMENT
INCREASED EQUIPTMENT TRUST
PROACTIVE SUPPORT
IMPROVE YOUR IT DEPARTMENT